Service, Parts and Discontinued Products FAQ
- I live in the U.S. and need to have my Hobbico product serviced. Where do I send it?
- I've lost the manual for my Hobbico product. How can I replace it?
- Please explain your warranty coverage.
- Can you please email me the plans for your (insert ARF name here) model?
- I am looking for further information on a discontinued product, but I couldn't find anything on your web site. Where can I find the information I need?
- I sent a question to your product support team. How soon will I get an answer?
- I did not find the answer to my question here. How do I get further assistance?
Please refer to our Repair Services page for the shipping address and instructions.
Please check our manuals page, where we have most of our product manuals available for downloading.
If the manual you are seeking is not available online, please contact Product Support.
As with any company's warranty, the warranty period starts from the date of original purchase. Strictly speaking, an item sent for warranty service must include a proof of purchase date. This eliminates any questions about the warranty period and its expiration. Unfortunately, this includes items received as gifts. If an item is purchased by another individual, hopefully you will have no problems in obtaining a receipt to validate a warranty claim, or that individual can send it to us for warranty coverage. Items that are purchased used will have no warranty, neither will an unused item sold to a second owner, unless the original purchase date can be proved. A warranty is only to the original purchaser. A bill of sale between individuals is not considered a valid purchase receipt.
If you believe you have an item which warrants a warranty claim and you are in the U.S. (if you are outside the U.S. please contact the international contact in your region), please refer to our Repair Services page for the shipping address and instructions.
If you have any questions regarding warranty coverage, please do not hesitate to contact Product Support.
If you sent a message to our support teams via a contact form on one of our websites or email, you should receive an automated response immediately or nearly immediately. (This automated response will inform you our normal response time is by the end of the next business day and provide you other important details to assist you.) If you did not receive a computer generated response within 24 hours, then something was wrong and your email was not received properly or there is something wrong with your reply to address set up in your email account. Please use our contact form to send us another message. Please include a note that this is a second copy and please be SURE to provide us your full email address as well as at least one other means of daytime contact (phone, message #, fax, alternate email address).
Unfortunately, ARF models are not built over plans like those used by a single modeler to build a model kit. Therefore, we do not have any type of plans to provide you for rebuilding your ARF model. However, wing sets, tail sets, fuselage sets, and other parts are available for nearly all of our ARF models for purchase through your favorite hobby shop.
We will be happy to assist you. Please be advised, however, that depending upon how old your discontinued item is, we may only have limited information available to provide you. Please contact product support, being sure to provide full detailed information on your model, your full email address and at least 1 other means of daytime contact in your message.
- Ask a technical support, customer service, or product related question
- Submit a product suggestion or improvement idea
- Contact Hobby Services