Service, Parts and Discontinued Products - Frequently Asked Questions (FAQ)
The answer to your question depends on the kind of product AND the particular item you need to purchase:
- I need to buy replacement parts for any Hobbico electronics equipment.
- I need to buy replacement parts for my ARF model.
Please refer to our Repair Services page for the shipping address and instructions.
First, please check our manuals page, where we have most of our product manuals available for downloading.
If the manual you are seeking is not available online, please contact your favorite hobby shop to determine if your specific product's manual is a regular stocked item. For example, the AirVista's manual is HCAZ1176.
If we do not stock the manual for your equipment separately, we will have our office copy photocopied for you at a charge of $2 for electronics items' manuals or $10 for models' manuals, plus $5.50 shipping (US) or $13.50 shipping (international). Please note that items need to be sent out for copying so please allow 4-6 weeks for us to fill requests. Unfortunately, we cannot scan, email or fax these items.
If you wish to purchase a copy from us, please fax us at 217-398-7721 with a credit card # for payment (Visa/MasterCard), or mail us a check to:
3002 N. Apollo Drive, Suite #1
Champaign IL 61822
Unfortunately, we are unable to send out via open account (with an invoice) due to our computer system setup.
PLEASE NOTE: We require the following information:
- The name of the specific product (ie. TwinStar HCAA2075) (as much info as you have if you are not sure of the exact name);
- Your mailing information;
- Your payment information; and
- Your return phone number and email address to provide you confirmation of your order.
Please note that copied manuals cannot be returned or refunded. If you are unsure the name/make/model # of your kit, please ask for help from fellow modelers to be sure your purchase is correct. Please be sure you provide us the kit # or full kit name when we take an order to copy your manual or plans, as we cannot refund the cost if what you receive is incorrect.
As with any company's warranty, the warranty period starts from the date of original purchase. Strictly speaking, an item sent for warranty service must include a proof of purchase date. This eliminates any questions about the warranty period and its expiration. Unfortunately, this includes items received as gifts. If an item is purchased by another individual, hopefully you will have no problems in obtaining a receipt to validate a warranty claim, or that individual can send it to us for warranty coverage. Items that are purchased used will have no warranty, neither will an unused item sold to a second owner, unless the original purchase date can be proved. A warranty is only to the original purchaser. A bill of sale between individuals is not considered a valid purchase receipt.
If you believe you have an item which warrants a warranty claim and you are in the U.S. (if you are outside the U.S. please contact the international contactin your region), please refer to our Repair Services page for the shipping address and instructions.
If you have any questions regarding warranty coverage, please do not hesitate to contact our warranty center, Hobby Services, at firstname.lastname@example.org, or 217-398-0007 (M-F 9-5 Central Time) or fax at 217-398-7721.
If you emailed our support teams, you should receive an automated response immediately or nearly immediately. (This automated response will inform you our normal response time is by the end of the next business day and provide you other important details to assist you.) If you did not receive a computer generated response within 24 hours, then something was wrong and your email was not received properly or there is something wrong with your reply to address set up in your email account. Please resend the email to us with a note that this is a second copy and please be SURE to provide us your full email address as well as at least one other means of daytime contact (phone, message #, fax, alternate email address).
Unfortunately, ARF models are not built over plans like those used by a single modeler to build a model kit. Therefore, we do not have any type of plans to provide you for rebuilding your ARF model. However, wing sets, tail sets, fuselage sets, and other parts are available for nearly all of our ARF models for purchase through your favorite hobby shop.
We will be happy to assist you. Please be advised, however, that depending upon how old your discontinued item is, we may only have limited information available to provide you. Please contact product support, being sure to provide full detailed information on your model, your full email address and at least 1 other means of daytime contact in your email.
- Ask a technical support, customer service, or product related question
- Submit a product suggestion or improvement idea
- Contact Hobby Services